Last updated: March 6, 2026
We want you to be completely satisfied with your internet service. If something isn't right, we're here to make it right. Here's our simple, straightforward refund policy for our digital services.
7-Day Money-Back Guarantee
We stand behind our internet services 100%. If you're not satisfied with your service for any reason, you can request a full refund within 7 days of your initial service activation.
What's covered:
- First-time service activations
- Monthly service fees (fully refunded if within 7 days)
- Any setup or activation fees paid
When Are Refunds Not Available?
While we try to be as flexible as possible, here are the situations where refunds may not apply:
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Beyond 7 days — Refund requests received after 7 days from activation will be reviewed on a case-by-case basis
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Partial month usage — After the first 7 days, refunds are prorated from the cancellation date
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Service misuse — Violation of our acceptable use policy or terms of service
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Promotional periods — Free trial or promotional discount periods are not eligible for cash refunds
How to Request a Refund
Getting a refund for your internet service is easy. Just follow these steps:
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Provide Your Details — Have your account number or phone number ready so we can find your account quickly
3
Confirm Cancellation — We'll process your service cancellation and calculate any refund due
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Get Your Refund — Once approved, refunds are processed within 5-7 business days to your original payment method
Equipment Return (If Applicable)
If you received a router, modem, or any other equipment as part of your service activation:
- 📦 Equipment must be returned within 14 days of cancellation to avoid unreturned equipment fees
- ✅ Equipment should be in good working condition with no physical damage
- 🏷️ Include all original accessories (power cords, cables, etc.)
- 📸 We recommend taking photos of your equipment before shipping as proof of condition
- 🚚 We'll provide a prepaid shipping label for equipment returns
Refund Processing Timeline
| Credit/Debit Card |
5-7 business days |
| PayPal |
3-5 business days |
| Bank Transfer |
7-10 business days |
*Processing times depend on your financial institution and may vary.
Cancellation Policy
You can cancel your internet service at any time — no questions asked. Here's how it works:
- 📞 Call us at (888) 208-1930 to request cancellation (we recommend calling at least 3 business days before your next billing cycle)
- ✉️ You can also email info@discountprom.com with "CANCELLATION REQUEST" in the subject line
- 💵 No early termination fees — ever. You only pay for the service you used
- 🔄 If you cancel within the first 7 days, you're eligible for a full refund as described above
- 📅 After 7 days, refunds are prorated based on your remaining prepaid service period
Service Outages & Credits
We strive to provide 99.9% uptime. In the rare event of a service outage:
- ⏱️ Outages lasting more than 24 consecutive hours are eligible for a service credit
- 💰 Credits are calculated as 1/30th of your monthly fee for each full day of outage
- 📝 Credits will be applied to your next billing cycle automatically
- ⚠️ Credits do not apply to planned maintenance or force majeure events
Late or Missing Refunds
If you haven't received your refund after the expected timeframe:
- Check your bank account again — sometimes refunds take a few extra days to appear
- Contact your credit card company — they may have a holding period before posting the refund
- Contact your bank — processing times vary between banks
- If you've done all of the above and still haven't received your refund, please contact us at (888) 208-1930 and we'll investigate immediately
Services activated during a promotional period or with a discount code:
- 🏷️ Refunds are calculated at the discounted price paid, not the regular rate
- 🎁 Promotional "first month free" offers: If you cancel during the free month, no refund is due
- 📋 Specific promotional terms will be disclosed at the time of signup
Questions? We're Here to Help!
Have questions about refunds, cancellations, or service credits? Our customer support team is ready to help:
We want you to love our internet service. If something isn't working for you within the first 7 days, just let us know — we'll give you your money back. That's our promise to you.
© 2026 Discount Promo LLC. All rights reserved.
